Return & Refund Policy

At NurtSip, we want you to feel confident about every purchase. If something isn't right, we're here to help.

30-Day Returns

You may request a return within 30 days of receiving your order.

For change-of-mind returns, the product must be unused, unopened, in its original packaging, and with any hygiene or safety seals intact. Proof of purchase is required.

For hygiene and safety reasons, we cannot accept change-of-mind returns of opened or used feeding products. This does not affect your rights if a product is faulty, damaged, or not as described.

How to Request a Return

Email us at NurtSip@gmail.com with your order number and the reason for your return.

Please wait for our instructions before sending anything back. If your return is approved, we will provide the return address and shipping instructions.

Items returned without prior authorization may not be accepted.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs.

If your item is faulty, damaged, incorrect, or does not meet applicable consumer guarantees, we will arrange an appropriate resolution and cover or reimburse reasonable return shipping costs where required by law.

Damaged, Faulty, or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect.

Include your order number and, where possible, photographs showing the issue. We will review the situation and arrange an appropriate remedy.

Your statutory consumer rights are not limited by our 30-day change-of-mind return window or by our packaging requirements.

Exchanges

If you would like a different product, please contact us. Where appropriate, we can help arrange a return and a separate purchase.

Refunds

Once we receive and inspect an eligible return, we will notify you of the outcome.

Approved refunds will be issued to your original payment method within 10 business days. Your payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at NurtSip@gmail.com.

Your Consumer Rights

Nothing in this policy excludes or limits rights that cannot legally be excluded under applicable consumer protection laws.

Contact Us

For questions about returns, refunds, or your order, please email NurtSip@gmail.com.